C CENTRAL HOTEL

Booking Terms & Conditions

Please kindly read these terms and conditions carefully. On booking online or signing our booking form when making reservation over the phone or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party.

TERMS AND CONDITIONS:

Online booking:
We are currently processing online bookings on www.book-secure.com - booking engine of FASTBOOKING. For more information about www.book-secure.com, please visit this link on ICANN (Internet Corporation for Assigned Names and Numbers).

Payment Policy:
• No fee is applied for payment made by Visa/Master card
• All Promotional rates are exclusive of 10% tax and 5% service charges.

Check-in/out Policy:
• Check in: from 14:00;
• Check out: no later than 12:00;
• Early check-in: subject to room availability.

Late check-out policy:
• Late check-out is subject to room availability
• 12:00 to 17:00 check-out: 50% room rate surcharge
• After 17:00 check-out: 100% room rate surcharge

Early arrivals and late departures:
If your arrival is early in the day and you would like immediate access to your room, we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel

Guarantee Policy:
• A valid credit card will be required upon booking;
• For credit card reservations, the same card(s) must be presented upon check in at the respective hotels;
• Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received.

Children Policy:
• Children under 4 years old sharing the bed with parents is free of charge. (No extra bed provided, maximum 01 child).
• Children from 4 to 11 years old at the time of travelling, sharing the room with parents, will be charged for breakfast (No extra bed provided, maximum 01 child).
• Children from 12 years old and over are considered as adults.

Cancellation/Amendment Policy:
This policy defines how to handle cancellations:
• If cancellation/amendment is made within 72 hours (in Hanoi) including reservations made within that time, 1st night’s room rate and tax will be charged.
• If cancellation/amendment is made within 72 hours (in Hanoi) including reservations made within that time, 1st night’s room rate and tax will be charged.
• In case of no-show, 100% room rate and tax will be charged.
• Early Bird/Long Stay/Last Min/Package Rates are Non - changeable & Non – refundable.

(*) The refund process will take approximately 7 to 20 working days depending on the intermediary bank. Please notify us at info@ccentralhotels.com when you receive your money back.

Liability and Insurance
CCentral Hotels accepts no responsibility for any loss, injury, damage or delay due to natural disaster, politic actions, weather or causes beyond its control. Travel insurance and medical precautions are essential. Your travel insurance must provide cover against personal accident, medical expenses, emergency repatriation and personal liability. We strongly recommend that you take out travel insurance at the time of booking.

  • ""The Best Accommodation Experience in Ho Chi Minh City""

    Reviewd by eamon037meng

    "This boutique hotel locates right at the central of district 1 in HCM. 10 to 15 mins walk to almost all the attractions and shopping center, bar street is just around the corner. The most amazing part is the service, for both of tour and business visitors. By far, it was the most hospitable place I have ever been stayed and trust me I once worked for a forbes five diamonds hotels. For chinese visitors, THEY SPEAK CHINESE VERY WELL! 酒店的服务人员超棒!他们会说中文!!!Definitely a surplus to your trip! Far more worth the price!!!!!"

  • ""Excellent hotel in central Ho Chi Minh""

    Reviewd by Olivia M

    "After a nearly 19 hour journey, this is exactly the place you want to end up at. From the welcome drinks, fruit, and cold towels to helping us organise the next leg of our journey, it was fabulous from start to finish. The staff are so friendly and bend over backwards to help you, the rooms are immaculate and modern, and the hotel is situated in an excellent location. I would recommend to anyone."

  • ""Highly recommend! Fantastic hotel! In prime location""

    Reviewd by new-Zealand-kiwi86

    "We were welcomed strait away with friendly faces, a welcome drink of juice and a second of a mocktail (both tasted amazing) and cold towel. They helped book us a tour to the Tunnels and also contacted our next hotel to inquire about transfer cost.The staff couldn't have done anything more to make our stay so pleasant. Breakfast was so yummy, western and local food available. 15min Walk to Ben than market and plenty of bars and restaurants outside the door. Rooms were well sized, clean and tidy. Absolutely amazing stay, would defiantly recommend."

  • ""Really great hotel in bustling location""

    Reviewd by hdlondon505

    "We loved our stay in C Central Hotel - excellent location in a bustling area with lots of shops, bars and restaurants, but just tucked away enough to avoid the noise (its sister hotel is just around the corner and I imagine is much noisier). Our room was spacious and comfortable; the bathroom was especially good. The terrace is a lovely place for the (very tasty) breakfast in the morning, or for watching the world go by with a cocktail at night. Would also highly recommend the spa in the sister hotel - excellent treatments at really reasonable prices. All in all, a great place to stay."

  • ""Fantastic hotel in District 1""

    Reviewd by robkazandy

    "Stayed 2 nights at this hotel 21st and 22nd April. The room was fantastic. Fully equipped with everything we needed for our stay. Great bathroom and shower. Soundproofed, so we hardly heard any noise at all, especially where the hotel is situated. Good breakfast, attentive staff and welcome drink, fruit etc. Couldn't have asked for a better location. Great area for people watching and good food and drinks. Would definitely recommend it and would stay there again if we return to Ho Chi Minh city."

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