C CENTRAL HOTEL

Booking Terms & Conditions

Please kindly read these terms and conditions carefully. On booking online or signing our booking form when making reservation over the phone or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party.

TERMS AND CONDITIONS:

Online booking:
We are currently processing online bookings on www.book-secure.com - booking engine of FASTBOOKING. For more information about www.book-secure.com, please visit this link on ICANN (Internet Corporation for Assigned Names and Numbers).

Payment Policy:
• No fee is applied for payment made by Visa/Master card
• All Promotional rates are exclusive of 10% tax and 5% service charges.

Check-in/out Policy:
• Check in: from 14:00;
• Check out: no later than 12:00;
• Early check-in: subject to room availability.

Late check-out policy:
• Late check-out is subject to room availability
• 12:00 to 17:00 check-out: 50% room rate surcharge
• After 17:00 check-out: 100% room rate surcharge

Early arrivals and late departures:
If your arrival is early in the day and you would like immediate access to your room, we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel

Guarantee Policy:
• A valid credit card will be required upon booking;
• For credit card reservations, the same card(s) must be presented upon check in at the respective hotels;
• Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received.

Children Policy:
• Children under 4 years old sharing the bed with parents is free of charge. (No extra bed provided, maximum 01 child).
• Children from 4 to 11 years old at the time of travelling, sharing the room with parents, will be charged for breakfast (No extra bed provided, maximum 01 child).
• Children from 12 years old and over are considered as adults.

Cancellation/Amendment Policy:
This policy defines how to handle cancellations:
• If cancellation/amendment is made within 72 hours (in Hanoi) including reservations made within that time, 1st night’s room rate and tax will be charged.
• If cancellation/amendment is made within 72 hours (in Hanoi) including reservations made within that time, 1st night’s room rate and tax will be charged.
• In case of no-show, 100% room rate and tax will be charged.
• Early Bird/Long Stay/Last Min/Package Rates are Non - changeable & Non – refundable.

(*) The refund process will take approximately 7 to 20 working days depending on the intermediary bank. Please notify us at info@ccentralhotels.com when you receive your money back.

Liability and Insurance
CCentral Hotels accepts no responsibility for any loss, injury, damage or delay due to natural disaster, politic actions, weather or causes beyond its control. Travel insurance and medical precautions are essential. Your travel insurance must provide cover against personal accident, medical expenses, emergency repatriation and personal liability. We strongly recommend that you take out travel insurance at the time of booking.